ABC 20/20: CarMax Caught on Camera

If you’re not too sure what you’re doing, the used car buying process can be one that tends to be a little bit foreign, maybe even intimidating to the right person.
In order to reach out to the average customer who doesn’t really know what they’re doing, companies like CarMax have been formed to provide safe used vehicles so that a buyer wouldn’t have to guess or take risks, or so they thought.
This time, we dive into an undercover investigation as 20/20 claims that the company might not be entirely as they seem on the surface.
Check out the video below that shows us exactly what has been going on that might just raise an eyebrow. The findings of this little operation may just surprise you.


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